Sales Terms of Service
Payment methods:
We accept most common forms of payment, including Credit Card, PayPal, Venmo, wire transfers, and money orders / certified checks.
Payment plans are offered on a case-by-case basis. Typical arrangements start with a 25% non-refundable deposit and extend 30-60 days, depending on the value of the animal. Please inquire about a plan specific to the animal of interest.
Sales Policy:
All sales are final, and all deposits and payments are non-refundable. A buyer's failure to complete their payment plan within the agreed timeframe will result in the forfeit of their hold on the animal(s) and any money sent.
Shipping:
FREE SHIPPING on any animal over $200 (domestic only). This does not include animals that are “on sale”. We ship Tuesday and Wednesday as weather allows. Animals are shipped overnight via FedEx to the buyer's nearest FedEx Ship Center, where they will be held for pickup. Exceptions for home delivery may be made if there is no such location within reasonable driving distance (≤ 1 hour) of the buyer.
If the buyer fails to obtain the animal immediately after home delivery or pickup within 8 hours of hub delivery, our live arrival and health guarantee (see below) is void.
Heath Guarantee:
We offer a 100% live arrival and health guarantee. Any illness or death must be reported within 48 hours of receipt to qualify for a full refund or replacement. Issues arising after this window but within the first 7 days of receipt may be considered for full or partial refunds, credits, or replacements on a case-by-case basis. Please get in touch with us immediately for assistance.
The health and well being of our animals is our #1 priority. We are happy to offer guidance for any and all troubles you encounter over the animal's life. Please do not hesitate to contact us for troubleshooting and advice!
Genetics Guarantee:
We use all resources available to us to identify the genetics of our snakes. All recessive genetics (homozygous and heterozygous) are fully guaranteed. Due to the increasing complexity of Ball Python combos, incomplete dominant mutations are only guaranteed if explicitly stated as proven through breeding or shed testing.
Sex Guarantee:
Animal sex is 100% guaranteed. We check the sex of each animal multiple times before shipping to reduce the risk of error. Please inform us of discrepancies between the listing and the animal within 7 days for resolution.
