Our Guarantee We guarantee that that all of our animals are 100% healthy. All animals will have no physical signs of illness. We are not able to place a longer term guarantee on our animals because we have no way of controlling the husbandry practices of others. For example, if you house a ball python without proper heat levels and type they can quickly develop respiratory infection. If you properly acclimate and care for your new animal, they should do excellent for you. Shipping Fed Ex Overnight shipping is used and live delivery is guaranteed. In colder months, heat packs are also used if needed. In warmer months, cool packs will be used to keep the animals from overheating. Most animals are packaged individually in deli style containers with air holes but larger orders may require us to put animals together in order to fit as many animals in a box and still keep the shipping cost down. Your package usually arrives the following morning before noon and someone must be present at the address to sign for the package. Shipments can be sent where you work or also can be held at your local FedEx location. Mondays, Tuesdays and Wednesdays are the usual shipping days. Once you receive your shipment, please open shipping boxes and inspect all animals immediately. If there are any losses or concerns with your order you must notify us within 24 hours of confirmed delivery. If an animal arrives dead, you must send a photo via email. Cash refunds are not given, but we do replace the animal at no charge. If an animals needs to be replaced, and the exact animal is not available, you can replace the animal with a similar animal that has the same value or you can receive credit towards a different animal or future purchase.