Sales Terms of Service
Terms of Service
Effective Date: July 13, 2026
By accessing or purchasing from Primal LLC, you agree to the following Terms of Service:
General Use
You agree to use this website lawfully and not engage in any activity that may harm the business or its users.
Orders & Payments
All orders must be paid in full before shipment (Even on an approved payment plan)
We reserve the right to cancel or refuse any order at our discretion
Live Animal Agreement
By purchasing a live animal, you confirm:
You are at least 18 years old or have guardian permission
You understand proper reptile care requirements
You are aware of and compliant with your local, state, and federal laws
Shipping Policy
Animals are shipped via FedEx Priority Overnight
We are not responsible for shipping delays caused by the carrier
It is the customer’s responsibility to ensure availability to receive the package
Limitation of Liability
Primal LLC is not liable for:
Injury, loss, or damages resulting from the use or ownership of any animal or product
Improper care or handling by the customer
Delays or failures caused by third-party shipping providers
All products and animals are provided “as is” without extended warranties.
Intellectual Property
All website content, including images, logos, and text, is the property of Primal LLC and may not be used without permission.
Policy Updates
We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.
Governing Law
These Terms are governed by the laws of the State of Florida.
Return, Refund & Live Animal Policy
Effective Date: July 13, 2026
Due to the nature of live animal sales, all purchases are subject to the following terms:
Live Animal Sales
All live animal sales are FINAL
No returns, refunds, or exchanges will be accepted unless covered under our Live Arrival Guarantee
Live Arrival Guarantee (DOA Policy)
We guarantee that your animal will arrive alive and in good condition when the following conditions are met:
Someone must pick up animal at a timely manner
Packages must be shipped to and held at a FedEx Ship Center closest to you
You must contact us within 1 hour of delivery with clear photo and/or video proof in the original unopened packaging
Failure to follow these steps voids the guarantee.
If a claim is approved, we may offer:
Replacement animal (if available), OR
Store credit (no cash refunds)
Shipping costs are non-refundable.
Weather & Shipping Conditions
We ship via FedEx Priority Overnight
We reserve the right to delay shipping if temperatures are unsafe (generally below 40°F or above 90°F)
Heat packs or cold packs will be used as needed
Shipping days are typically Monday–Wednesday to avoid weekend delays
Customer Responsibility
By purchasing, you agree that:
You understand proper reptile care and husbandry
You have a proper enclosure set up BEFORE arrival
You will monitor and care for the animal immediately upon delivery
We are NOT responsible for:
Improper care after arrival
Stress-related issues after delivery
Carrier delays or missed deliveries
Incorrect shipping information provided by the customer
Health Guarantee
Animals are sold as healthy at the time of shipment.
Any concerns must be reported within 24 hours of delivery
We do not guarantee against future health issues, parasites, or breeding outcomes
Payment Plans / Holds
Payment plans may be offered on animals over $150
Payment plans must be paid off within 30 days of initial first payment
A non-refundable deposit is required to hold an animal
Animal will be shipped after last payment is received
Failure to complete payments may result in forfeiture of the deposit and animal
