Sales Terms of Service
General terms
1. Please be aware that not reading our terms and conditions, intentionally or accidentally, no matter the location of the advertisement you encountered, will not constitute grounds to view them as modified or nullified.
2. We maintain the discretion to decline sales to any purchaser, for any reason.
3. Jay’s Cryptic Creatures assumes no responsibility for veterinary expenses or charges that the purchaser may incur for any animal. All veterinary visits and associated costs are solely the responsibility of the buyer.
4. Our process is designed to accurately identify every morph, but due to the complexity of multiple gene combinations, there is a small chance of mistakes.
5. Jay’s Cryptic Creatures retains the authority to modify these terms and conditions whenever necessary, at its own discretion.
Shipping Terms
1. Jay’s Cryptic Creatures only delivers within the U.S. utilizing FedEx for Priority Overnight shipping. We ship from Monday to Wednesday, excluding holidays and when extreme temperatures prevent shipping, as decided by Jay’s Cryptic Creatures. Orders made by mistake or from outside the U.S. will fall under our return policy.
2. It is required that the recipient be available to accept the package during the initial delivery attempt, otherwise any guarantees become null and void.
3. We guarantee the live and visibly healthy arrival of our animals only when the shipping temperatures at both the sender's and receiver's location are within the safe range—35° to 89°F for pick up at a FedEx Ship Center. The animal needs to be collected within four hours of its arrival; failing to do so will void our guarantee. Alternatively, we can retain the animal(s) at our facility until it is safe for them to be shipped.
4. We ensure that all animals will be delivered to you alive, in healthy condition, and with the correct sexing. However, we cannot provide any guarantees beyond their arrival as the care they receive afterward is beyond our oversight.
5. Upon delivery, we ensure that your snake will appear to be in good health, displaying normal behavior and appearance. However, we are not liable for any internal conditions that may become evident later on, as we cannot determine the snake's internal health, such as heart, stomach, liver or other potential issues.
6. The Live Arrival guarantee is nullified if inaccurate or incomplete shipping details are given. Since these are live animals, it's critical to ensure all shipping information is accurate and complete for the shipment to arrive as scheduled.
7. Should your order arrive with the animal(s) deceased, in poor health, or otherwise compromised, it is imperative that you contact Jay’s Cryptic Creatures immediately upon receipt. The exact time of arrival will be established by the delivery tracking information provided by FedEx online. Should there be a failure to accept the delivery on its first attempt, all guarantees for live and visibly healthy arrivals become invalid. Within one hour of arrival, as indicated by FedEx's tracking, you must send an email to
[email protected] with a photograph of the shipment's contents to uphold any guarantees.
