Sales Terms of Service
Live arrival guarantee:
We will make 100% sure that you receive what you are expecting to the best of our ability and that your animal arrival in overall good appearance and health. The health and safety of our animals is our number one priority.
Conditions to our Guarantee:
- Should your weather be below 32 degrees or above 90 degrees when delivery is attempted our live arrival guarantee is considered null and void. If your weather is expected to be extreme please contact us and we will make arrangements to hold the shipment for better weather.
- Additionally, you must pick up your shipment and notify us of an issue within 1 hour of it arriving at the hub.
- Sometimes due to inclement weather we reserve the right to postpone shipping. You will be notified by us when your animal does ship.
- If an animal arrives dead or in poor condition we require you photograph the animal within 1 hour of receiving it. The photograph must be taken on the FEDEX label that was attached to the top of the package.
