Sales Terms of Service
Payment Policy: We accept the following forms of payment:
• Credit Card• Debit Card• PayPal Goods & Services• Zelle• Wire Transfer• Cash (for local pickups only)
All payments must be completed in full before shipping. All sales are final.
Shipping & Export:
We ship within the United States only. Animals are sent via FedEx Priority Overnight through a certified reptile shipping service. Shipping is weather-dependent and coordinated directly with the buyer to ensure safe conditions on both ends.
Live Arrival Guarantee:
Live arrival is guaranteed when:
• Animals are shipped to a FedEx hub and picked up within 2 hours of arrival
• The correct address and shipping info are provided
• Someone is present to receive the animal on the first delivery attempt (if shipped to a residence)
In the rare case of a DOA, we must be notified within 1 hour of delivery or pickup, with clear photos and an unboxing video. Refunds or replacements are handled case-by-case.
Health Guarantee:
All animals are healthy, feeding, and free of mites or respiratory issues at the time of shipping. We do not guarantee temperament or future breeding performance.
Holds & Deposits:
Animals may be held for up to 24 hours without a deposit. To hold longer, a 25% non-refundable deposit is required.
Returns & Refunds:
We do not accept returns. Refunds are only offered in accordance with our Live Arrival Guarantee or if we are unable to fulfill your order.
Customer Service:
We’re happy to answer any questions before or after your purchase. We want you to feel confident and excited about your new animal, and we’re here to help every step of the way!
