Live Arrival is guaranteed. Although we recommend Hub delivery we will deliver to a home address.All Shipments are sent through Redline Shipping overnight, no exceptions.Once an animal has shipped and arrived at its destination with someone there to sign, we offer a 72 hour period to let us know of any concerns.Payment Plans vary basis by basis, generally we take 20% to hold, then lengths vary based on cost and animal. Please ask and we will be happy to help with the payment plan that suits you.