Live arrival guarantee after that we are not responsible for any issues or accidents. If for any reason your snake arrives dead or have any issues you must contact me right away. If you are interested in an animal please put a deposit. We are not able to put them on hold without a deposit. We ship through Fedex. We ship to your nearest Fedex Hub and can ship o your door with a signature required at the time of delivery you will pay the additional fee for the signature. Shipping to the Hub is always the best for the animals safety.