Terms of Service 100% Live Arrival Guarantee Live Arrival We guarantee that our animals will arrive alive and healthy. Shipping is offered via Fedex as Priority Overnight, meaning that the package should arrive by 10:30 AM the following day. However, more remote areas may have a delay in arrival time. Shipping is preferred earlier in the week (Mon-Wed) to insure that a gecko will not be stuck at a hub through the weekend due to unusual circumstances. At this time, shipments can only be made to the 48 continental states. Payment Options PayPal Goods & Services/Friends & Family, CashApp, Cash The most secure way to make a payment with a credit/debit card is through PayPal. It is quick, easy and you’re not required to own a PayPal account. Payment Plans Payment plan options are available on animals $300+. In order to place an animal on hold the customer must provide a 25% nonrefundable deposit. Animals under $300 must be paid in full. Animals over $300 must be fully paid within 30 days of the initial deposit. Once a specific animal has been placed on hold, the funds cannot be transferred to another animal/merchandise. Terms of Sale and Additional Guarantees. Live Animal Purchases Are Final All live animal purchases are final. No refunds will be provided unless an animal is Dead On Arrival and there is no item available of equal value for replacement. In case of a DOA, I must be contacted with photo proof within 5 hours of arrival of the fedex hub. A replacement or store credit will be provided. Orders must be paid in full before they are shipped. Health Guarantee We offer a 7-day health guarantee, we are confident that your new animal is going to be 100% healthy upon arrival and for the days to come. The reason why our health guarantee is not longer is because we have no way of monitoring any improper husbandry from inexperienced keepers. If there are any concerns with the animal, please do not hesitate in contacting me in order to avoid any potential problems. This health guarantee does not cover injuries such as tail loss, attacks by other animals, keeper mistakes, husbandry, etc. Sex Guarantee Every animal that is sold as male or female is 100% guaranteed to be sexed accordingly. Any animal that is sold as unsexed but labeled probable male or female is not guaranteed. This is our best effort to pore sex the animal but it is not always accurate. The bigger the animal, the more accurate the observation. Abandoned Orders All orders must be shipped within two months unless otherwise agreed upon or if weather impedes any shipping. There are no additional costs for animals held due to shipping temperatures. Customers that have fully paid for a live animal and have completely lost contact for 3 weeks (without warning and with good permitting shipping weather.) will be given 75% (we keep the 25% nonrefundable deposit) of the funds in store credit and the animal will be made available once again for purchase. We will do our best to contact the client prior to taking action.