Sales Terms of Service
Store Policy
(Live arrival guaranteed ,but I cannot guarantee the tail will not fall off in Transit in crested geckos or other species of geckos and you will need pick the option to ship to a FedEX hub. I cant guarantee live arrival if you do not pick this option ).Full Refund and Return (FRR): compensation amounting to 100% including the cost of the animal plus shipping plus return shipping costs (unless Seller does not desire for animal to be returned, such as if the animal died in shipping). This includes Seller purchasing the return shipping label and paying for the $5 FedEx pick-up service, if necessary.
Alternatively, the Seller can send an acceptable, agreed-upon replacement at their own expense.
Alternatively, if the Buyer refuses to return the animal, NRC applies.
In the event of a dispute involving an FRR resolution .
Claim Period: Time period which Buyer has from delivery to contact Seller and make their claims. Evidence should be included with the claim or provided upon instruction from the Seller.
Return Period: Time period that Buyer has to arrange suitable shipping dates with Seller, making sure the shipment will not land on a weekend or holiday. This timeline does not begin until the FRR resolution has been accepted by all parties.
Non-Return Compensation (NRC): If Buyer refuses to return the animal, Seller does not have to refund the full amount, but may be expected to provide a partial refund depending on the value of the animal received. Is weater is 89 or above i have the right to delay shipping. For safety of the animals
