Sales Terms of Service
PAYMENT PLANS are available on purchases of $350 or more, a 30% NON-REFUNDABLE deposit is required, and the full balance is due no more than 60 days from the date of deposit. All deposits are NON-REFUNDABLE, there is no return of money if buyer is unable or opts to not complete remainder of payments. When agreed upon prior to payment plan deadline and good communication has occurred, an extension of payment plan with a maximum of an additional 30 days and with an add on fee $50 plus the cost of shipping. Any balances not paid in full by the due date or failure to communicate and ask for extension of the payment plan prior to the due date will forfeit all monies paid. ANIMALS ARE NOT CONSIDERED SOLD UNTIL PAYMENT IS RECEIVED IN FULL. Please communicate with us (Call, Text, Message thru Morph Market) if you have concerns about your payments, we are here to help you!
Please contact us through Morph Market messaging or feel free to text or call at 770-406-6251. We can also be contacted via email if needed at
[email protected]. Morph Market Messaging or Text is the fastest way to contact us.
Payments will be processed through CashApp (Preferred), Zelle or SQUARE INVOICING. We also accept USPS Money orders and Cashier Checks, however there is a 20 business-day hold from the date received before the reptile can be shipped. Bank to Bank wire transfer is accepted. Based on the new terms and conditions we no longer accept PayPal as an approved payment method
Local pickups in Atlanta, GA or surrounding areas are available by appointment only.
We DO NOT feed frozen thawed, only LIVE unless otherwise specified on the animal posted.
Shipping via FedEx Priority Overnight for the lower 48 is available and CURRENTLY ONLY FOR PICK-UP AT YOUR NEAREST FedEx HUB. Currently we are shipping only on Tuesday and Wednesday for Wednesday and Thursday delivery respectively. In the event of an extreme hardship (hub over 45 miles away) we may make an exception but only if weather is ideal and only at the advice of our shipping agent. In the event a residential/business delivery is agreed upon, signature will be required and failure for you to be present at the first delivery attempt will nullify all live arrival guarantees. Shipping is typically between $55-65 depending on weight and location and we will provide you the estimated amount if requested before purchase. Any orders over $1000, we will cover shipping costs. We add insurance at our cost and our discretion on certain shipments. In the event we have shipping costs returned due to late shipments by Fed Ex because of our insurance purchase, we will retain the cost of our insurance and will reimburse you as a seller up to 50% of the shipping cost you paid. It will not be a full shipping cost refund to you due to the insurance we are paying is not included in your shipping or animal cost.
Shipping is weather dependent and may vary on holidays or other circumstances. We will not ship if temperatures are above 90 degrees or below 45 degrees at shipping or destination location or any hub in between.
We follow these guidelines for shipping:
The following temperature guidelines are according to the daytime HIGH temps at BOTH the origin and destination.
Below 38°F: Don’t ship. Wait for warmer weather.
38-69°F: Use a heat pack per directions.
70-91°F: DO NOT use a heat pack.
92-100°F: Mohawk Morphs will always put the wellbeing of the animal first and will evaluate all data before shipping during these temps and will often opt for cooler weather.
Over 100°F: Don’t ship. Wait for cooler weather.
We guarantee live arrival. DOA (dead on arrival) claims must be made with video of animal within 1 hour of the FedEx timestamp of pickup from Hub or delivery of the package for home/business delivery. DOA’s are extremely rare and we take every measure to deliver you a healthy, well packaged animal. If animal is DOA and not due to buyer’s delay for pick up or delivery for signature, there will be a refund of the cost of the animal. If home or business delivery with signature is agreed upon, and at first attempt buyer is unavailable to sign for animal, this nullifies any refund if animal is DOA. If hub pick up is greater than 6 hours from Fed Ex’s available for pick up time stamp, and animal is DOA at pick up, this will nullify full animal cost refund. If needing another person to pick-up or sign for your reptile that must be included in a message from your email or within morph market messages and both your name and your pick-up person will be listed on shipment.
We strive to provide healthy, well-fed reptiles. We list animals as best as we can identify. If we are uncertain of an incomplete dominant gene, we will list it as possible and animal will be sold at a price consistent with not having that gene. Hopefully you will gain a gene at proving time. Recessive genes, visual or het, are guaranteed and possible hets are listed appropriately. You have 3 days after animal arrives to examine and if you determine incorrectly sexed, a video of proof needs to be sent and we will work out an agreement to compensate financially or exchange or refund if animal is returned in good condition, including no harm done during sexing. This is rare as we do all we can to correctly ID our animals, including having those with more experience examine our hatchlings to confirm the visual genetics and sexing and if still in question, we send sheds for sexing confirmation at our cost.
We cannot provide any guarantees other than those stated above because we cannot control the conditions the animal is subjected to after delivery to buyer. We reserve the right to refuse sale to anyone we do not think will provide proper care or we believe to be buying for resale. We do not accept returns outside the listed guarantees in our store terms.
BY MAKING PAYMENT YOU ARE ACCEPTING THESE TERMS AND CONDITIONS.
During any delays to ship out due to weather or holidays and during payment plan times, we will continue to provide full care for your future reptile.
