Sales Terms of Service
Payment Methods:
We accept the following common forms of payment (Apple Cash, Venmo, and Zelle)
Sales Policy:
All sales are final, and all deposits and payments are non-refundable. A buyer's failure to complete their payment plan within the agreed timeframe will result in their forfeiting their hold on the animal(s) and any money already sent.
Shipping:
We ship Monday-Thursday as weather allows. Animals are shipped overnight via FedEx to the buyer's nearest FedEx Ship Center and held for pickup.
If the buyer fails to obtain the animal within 5 hours of hub delivery, our live arrival and health guarantee (see below) is void.
Guarantee Policies:
Heath Guarantee:
We offer a 100% live arrival and health guarantee. Any illness or death must be reported within 6 hours of receipt to qualify for a full refund or replacement. Issues arising after this window but within the first seven days of receipt may warrant partial refunds, credits, or replacements and will be considered case-by-case. Please contact us immediately for assistance.
The success of our animals is our #1 priority. We are happy to offer guidance for any troubles you encounter over the animal's life. Please do not hesitate to contact our team at Rosales Reptiles for troubleshooting and advice!
Genetic Details & Guarantee:
All recessive genetics (homozygous and heterozygous) are fully guaranteed. Due to the increasing complexity of Ball Python combos, incomplete dominant mutations are only guaranteed if explicitly stated as proven through breeding or shed testing.
Please note that we consider all mutations listed in parenthesis “possible.” We can neither confirm nor exclude their presence in the animal based on visual identification, but the animal may carry them.
Sex Guarantee:
Animal sex is 100% guaranteed. We check the sex of each animal multiple times before shipping to reduce the risk of error. Please inform us of discrepancies between the listing and the animal within seven days for resolution.
If you have questions regarding our animals or policies not stated here, please inquire before purchase to give yourself the most flexibility in decision-making proces
