Bridge Exotics LLC

Payment We accept Zelle, Cash App, Venmo, and PayPal. Full payment, including shipping costs, is required before shipment. Shipping All animals are shipped exclusively to FedEx hubs for pickup via FedEx Priority Overnight. Shipping dates and hub locations will be confirmed with the buyer in advance. We ship only when weather and carrier conditions allow for safe transport. We reserve the right to postpone shipment if conditions could put the animal at risk. Animals must be picked up within three (3) hours of becoming available for pickup at the FedEx hub. Failure to collect the animal within this window voids the live arrival guarantee. Animal Guarantee All animals are guaranteed to arrive alive, healthy, correctly sexed, and well established. Buyers have 48 hours after pickup to inspect their animal and report any health concerns. Please contact us immediately upon discovering an issue and provide clear photos or video so we can review the situation and arrange an appropriate resolution. Dead on Arrival (DOA) If an animal arrives deceased, contact us immediately upon pickup and provide clear photos or video documenting its condition. Retain the animal and all shipping materials until we provide further instructions. For a verified DOA claim that meets the live arrival guarantee requirements, a refund or replacement animal of equal value will be mutually agreed upon. Questions and Support We welcome questions about our animals, their feeding history, lineage, and care, both before and after purchase.