Kelty's Colubrids wants to ensure that our animals are healthy and our customers are happy. Our terms listed below were established to best protect buyer, seller, and animal(s). If you have any questions or need any clarifications, please do not hesitate to contact us. PAYMENT • All sales final, unless there is a confirmed problem with the health of the animal(s) (see below). • Payment is expected within 24 hours once buyer confirms they will be making a purchase. If payment is not made in that time period, the animal will be made available to other interested parties. • Payment is due in full at the time of purchase unless other arrangements have been made prior to purchase. • By making this purchase, buyer confirms they are at least 18 years of age. • We accept PayPal, Square, and cash-in-hand unless something else is agreed to prior to the sale. Please note PayPal allows buyers to use other methods of payment for our invoices, including credit cards. SHIPPING • Animals can be shipped anywhere in the continental United States where the species is legal to own. • Animals are shipped FedEx overnight through Redline Shipping in strict compliance with their shipping guidelines when weather conditions permit at both sending and receiving locations. • All animals will be shipped within 7 business days, barring weather delay. Animals may be held up to 15 business days at buyer’s request to accommodate schedules. • All animals are shipped Monday-Wednesday for a Tuesday-Thursday arrival ONLY. • Kelty's Colubrids are not responsible for unforeseen shipping delays by FedEx, including but not limited to: plane mechanical issues, FedEx employee, paperwork errors, air traffic delays, unpredicted weather events, and/or acts of God. • Kelty's Colubrids is not responsible for delivery delays due to buyer error, including but not limited to: incorrect address, not picking up animal(s) held at hub on delivery date, not answering the door, etc. HEALTH GUARANTEES • All animals sold were produced by Kelty's Colubrids unless explicitly stated otherwise. • All animals sold are in good health and free of parasites. • If there is any health concern, please notify Kelty's Colubrids within 2 hours of receipt. This means to please carefully inspect your animal upon receipt and notify us promptly if there is an issue. • Animals listed for sale are consistently feeding on unscented f/t mice unless otherwise stated. • Kelty's Colubrids guarantees the history provided with each animal accurately portrays the animal, gender, pedigree/parentage, genetics, identification number, hatch date, and feed records. • We reserve the right to nullify health guarantees due to insufficient evidence of proper husbandry and/or failure to quarantine. • We strongly urge new animals go through a minimum 45-day period of quarantine in a new environment. This includes but is not limited to: keeping the snake in a completely different room from other reptiles, feeding with separate tongs, thoroughly washing hands after any contact with animal and enclosure, cleaning enclosure with separate cleaning tools, etc. ANIMAL GENDER AND ATTRIBUTE GUARANTEES • All ad photos represent the actual animal that will be delivered upon sale. • Multiple efforts are in place to assure our animals are the gender stated, but if you have any concern they are not as advertised pleased let us know within 24 hours and we will work with you. RETURNS • Returns and refunds are considered on a case-by-case basis and are NOT guaranteed. • If you are unhappy with your purchase for any reason, please inform us within 2 hours of receiving the animal(s). • In the event of a return, buyer must supply shipping materials and ship via Redline Shipping in accordance to their standards. • Kelty's Colubrids pays for return shipping labels. • Refunds will be issued AFTER the animal safely arrives back at Kelty's Colubrids. • Exchanges will be handled on a case-by-case basis. • In the unlikely event of a DOA, buyer must notify Kelty's Colubrids within 2 hours of the package being delivered. Photo and video proof is required; unboxing videos recommended.