Quantum Boas Store Policy
At Quantum Boas, we prioritize healthy animals, honest genetic representation, and purposeful breeding. We want every customer to understand their purchase and feel comfortable contacting us for support.
Purchasing & Reservations
Buyers must be at least 18 years old and responsible for confirming that they can legally own and receive the animal at their location.
Animals remain available until payment or an agreed deposit is received. Shipping is additional unless specifically included in the sale.
We may decline a sale if we have concerns about an animal’s welfare or the suitability of its intended home.
Deposits & Payment Plans
A 25% deposit reserves an animal. Payment plans are available by prior agreement, with the remaining balance due within 30 days unless otherwise agreed in writing.
Deposits are nonrefundable for buyer cancellations, except where required by law. If you need additional time, contact us before your payment deadline. We will discuss options before canceling a reservation.
If Quantum Boas cannot complete the sale, all payments will be refunded. Animals must be paid in full before shipping or pickup.
Shipping & Pickup
The animal’s safety determines when we ship. Shipping dates are arranged directly with the buyer and depend on suitable weather, carrier availability, and conditions along the route.
Pickup at an approved carrier hub is preferred. We may require hub pickup when conditions make residential delivery unsuitable.
Weather-related delays do not result in boarding charges. We will never pressure a customer to accept an unsafe shipping date.
Live Arrival Guarantee
We guarantee live arrival when the buyer follows the shipping and pickup arrangements agreed upon before shipment.
Please collect hub shipments within two hours of being marked available, or within another timeframe agreed upon in writing. For approved residential delivery, someone must be available to receive the animal on the first attempt.
Report any arrival concern within two hours of receipt, with clear photos or video of the animal and packaging. A missed reporting window does not prevent you from contacting us, but delays can make it harder to establish what happened.
If an animal arrives deceased, retain the animal and packaging until we provide instructions. Once verified, we will offer a replacement by mutual agreement or refund the animal’s purchase price and original shipping charge.
Health & Customer Support
Every boa sold by Quantum Boas is confirmed healthy to the best of our knowledge, feeding consistently, and inspected before departure. We do not ship animals showing signs of illness or other health concerns.
If you notice a health concern after receiving your boa, contact us promptly, preferably within seven days. We may request enclosure temperatures, humidity, setup photos, feeding history, and photos or videos of the concern.
We will work with you to assess the situation and, when appropriate, arrange an examination by a qualified reptile veterinarian. Quantum Boas will cover reasonable examination costs agreed upon in advance. Do not delay urgent veterinary care while waiting for a response.
Any treatment, return, refund, or replacement will be determined based on the veterinary findings and circumstances. Additional veterinary expenses require written agreement.
Returns must be coordinated with us before shipment to protect the animal and maintain biosecurity.
Genetics & Sex
We stand behind the sex and genetics explicitly guaranteed in each animal’s listing and sales record.
Possible hets are probabilities, not guaranteed carriers. Lineage, selectively bred traits, and visual identifications will be described as accurately as possible, with known uncertainty disclosed.
Contact us if a qualified examination, genetic test, or breeding result indicates an error so we can review the evidence and arrange a fair resolution.
Returns & Responsible Ownership
We do not accept returns for changes of mind after delivery. Any approved return must be arranged with us before shipment.
Quarantine new arrivals separately from your existing collection. We provide husbandry support, but cannot guarantee future breeding performance, offspring outcomes, or adult coloration.
Nothing in this policy limits rights that apply under law.
