Return & Refund Policy We take pride in providing healthy, well-cared-for tarantulas and ensuring each order arrives safely. Because we work exclusively with live animals, our return and refund policies are designed to prioritize their health and safety. Live Arrival Guarantee: We guarantee all tarantulas will arrive alive and in good health under the following conditions: The package is shipped to a FedEx Hub and picked up within two (2) hours of arrival. Accurate shipping information is provided at checkout. Temperatures at both the origin and destination are between 40°F and 90°F at the time of delivery. If your tarantula arrives deceased on arrival (DOA), you must notify us within two (2) hours of package pickup. The following documentation is required: A clear, unedited photograph of the tarantula in its original, unopened container. A photo of the shipping label showing the recipient’s name and address. Non-Returnable Items Due to the nature of live animal sales, tarantulas cannot be returned once they have left our facility. All sales are considered final once the animal has arrived alive and in good condition.